These terms and conditions constitute the full and complete service agreement (the “Agreement”) between you (the “Customer”) and Curtis Carpet Cleaning LLC for the provision of services by (CCCLLC)
Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.
1. Carpet, Upholstery and Other Cleaning Related Services
a. Subject to the terms of this Agreement, CCCLLC agrees to provide carpet, mattress, rug and upholstery cleaning, deodorization, fabric protection application and other cleaning related services (the “Service”) to the Customer at an address specified by the Customer (the “Premises”).
b. The Service will be for such carpet, mattress, rug and upholstery cleaning, deodorization, treatment, fabric protection application and other cleaning related services as agreed with the Customer at the time of booking.
c. CCCLLC will provide one or more carpet cleaning technicians (the “Carpet Cleaner”) to attend the Premises to provide the Service at a time and date mutually agreed between CCCLLC and the Customer (the “Service Time”).
d. CCCLLC endeavors to provide the Service faithfully, diligently and in a timely and professional manner.
2. Additions and Amendments
a. Any changes to the Service to be provided must be agreed by CCCLLC prior to the Service Time.
3. Customer Representations and Warranties
The Customer represents and warrants that:
a. s/he will provide a safe working environment at the Premises for the Carpet Cleaner to perform the Service;
b. the Carpet Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
c. s/he will provide the Carpet Cleaner with access to all services and utilities (including hot and cold water, HVAC-heating ventilation and air conditioning, electricity, trash bins and private use of rest room facilities) as required by the Carpet Cleaner to provide the Service;
d. s/he will advise CCCLLC prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers.
e. s/he is authorized to use the Premises and obtain the provision of Service;
f. s/he will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
g. upon arrival, please tell the Carpet Cleaner of any allergies, health concerns or sensitivities to fragrances prior to the Service. We offer citrus free cleaning detergents at no additional cost upon request.
4. Health and Safety Risks
In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that:
a. the Carpet Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;
b. the Carpet Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Carpet Cleaner, a risk to health and safety.
c. moisture and chemicals on furniture, carpets and tile can present a slip hazard on walking surface areas, we ask that the Customer avoid any areas that we are cleaning, and will advise any other guests, residents or contractors of this hazard until the carpets and all walking surfaces are dry.
d. the Customer must agree to keep children, pets and/or dependents away from any equipment, chemicals or hot water being used during the performance of the Service. Children, pets and/or dependents must stay away from all equipment for the duration of the Carpet Cleaners attendance at the Premises.
e. the Customer must ensure that the environment that the Customer is inviting the Carpet Cleaner to work in, is a safe environment free from electrical hazard, structural hazard and insect infestation (ex. fleas, ticks, roaches).
f. All cleaning solutions and chemicals used by the Carpet Cleaner should be considered poisonous, and are not for human consumption or handling by anyone other than the Carpet Cleaner.
g. upon arrival, please tell the Carpet Cleaner of any allergies, health concerns or sensitivities to fragrances prior to the Service. We offer Citrus free cleaning detergents at no additional cost upon request.
5. Spot removal
Curtis Carpet Cleaning LLC cannot guarantee the removal of spots, stains or other pre-existing conditions. Curtis Carpet Cleaning LLC is not responsible for any color loss when removing Dye transfers or heavy spotting.